FAQs

Can we use any poop bag rolls with the NOBO Leash? 

Yes, but, 3rd party rolls may need to have some bags removed prior in order to fit into the leash (it is sized for about ten bags per roll).

Only NOBO custom bag rolls contain our specific core which allows for the bags to retract back into the handle when the nob is turned.

NOBO bag rolls are sized correctly allowing them to dispense and retract more smoothly than 3rd party bag rolls.

What happens if my bag cap falls off or my bag spindle breaks?  

If you lose or break yours you can order a replacement part listed on the 'Products' Page. 

What is your return & repair policy?  

We do returns and refunds for the 30 days after your purchase.  

We do repairs pretty much forever, and we will do our best to fix any products you send us.  If we can't fix it, we will give you generous discount on your next purchase. 

Simply send the leash to the address below and include a note describing whether you would like a repair, exchange, or refund. 

NOBO Pets
1324 N Liberty Lake Rd. Apt. 105 
Liberty Lake, WA 99019

What if my tracking number says the package was delivered, but its not on my porch?  This is really a tough situation.  Once we drop something in mail its fate is totally out of our control.  We cannot offer refunds or replacement because this policy could unfortunately be easily abused. But, contact us, and we can probably give you a generous discount on a replacement. 

How long is the leash?  6 feet.

Can we get a rope longer than 6 feet?  Not at this time. 

Can you adjust the length of the leash?  You can adjust the placement of the handle on the 6 foot rope using an Alan wrench.

You can (permanently) shorten the rope by cutting it with scissors.  You can reattach the black clasp to the new end of the rope using a Phillips screw driver. 

 If you have further questions you can reach us at support@nobopets.com 

We are a 2 person & 1 dog company, and we do not have dedicated support staff so it might take a couple days to respond.