When I first bought this leash I was ecstatic! Its a brilliant design. Theres a couple things I wish they would change. Like the spindle being made of aluminum rather than plastic. I literally just recieved my replacement cap and the spindle is already snapped after 1 week of use?
Love the convenience of the bags attached to the leash, so we were very disappointed that the cap came off. The replacements so far seem good and customer service was spot on. Thank you!
Bought a replacement because obviously ours popped off somewhere on a walk. I'd rather have something engineered a little better than have to buy a replacement cap. Nobo acknowledges this engineering deficiency too. An unfortunate downside to an otherwise excellent leash.
I LOVE YOU GUYS AND LOVE YOUR LEASHES - THEY ARE FANTASTIC
We designed our leashes so that you can unload and reload bag rolls in flash.
Our aluminum caps engage with the plastic lip of our injection molded bodies. In our initial production batch, we found out that this plastic lip was losing some structural properties in the cooling process. Consequently when the cap experiences a lot of force in the unexpected life of dog handling it can pop off and be lost.
We wanted to make this piece available to you in case your pup got a little excited and you lost your piece in the process.
Purchasing this will replace both the aluminum cap and the plastic spindle piece within the cap.